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Tech Platforms

Hardware

The following are hardware requirements you must meet for full SLAs to be in effect. Other hardware may be supported on a “best-effort” basis at our discretion.

Desktops

Business or Enterprise models with the following characteristics:

  • Make: HP (preferred) or Dell
  • Warranty: Current
  • CPU: Intel i3, i5, i7 @ 2.4+ Ghz
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • OS: Windows 10 Pro

Laptops

Business or Enterprise models with the following characteristics:

  • Make: HP (preferred) or Dell
  • Warranty: Current
  • CPU: Intel i3, i5, i7 @ 2.4+ Ghz
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • OS: Windows 10 Pro
  • Resolution: 1920×1080 or higher

Accessories

  • Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
  • Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
  • Monitor: Resolution of 1920×1080 or higher, minimum size 23″ or higher.

Firewalls

  • Ubiquiti USG
  • Ubiquiti USG-Pro-4

Switches

  • Ubiquiti US-24
  • Ubiquiti US-24-250W
  • Ubiquiti US-24-500W
  • Ubiquiti US-48
  • Ubiquiti US-48-500W
  • Ubiquiti US-48-750W
  • Ubiquiti US-8
  • Ubiquiti US-8-60W
  • Ubiquiti US-8-150W
  • Ubiquiti US-16-XG

WiFi Access Points

  • Ubiquiti UAP-AC-LITE
  • Ubiquiti UAP-AC-LR
  • Ubiquiti UAP-AC-PRO
  • Ubiquiti UAP-NANOHD
  • Ubiquiti UAP-AC-HD
  • Ubiquiti UAP-AC-SHD
  • Ubiquiti UAP-XG
  • Ubiquiti UAP-AC-M-PRO
  • Ubiquiti UAP-AC-M

Network Attached Storage (NAS)

  • QNAP SMB and Enterprise models
  • Synology SMB and Enterprise models

Software

The following are software requirements you must meet for full SLAs to be in effect. Other software may be supported on a “best-effort” basis at our discretion.

Operating Systems

The following operating systems are supported for managed services.

  • Windows 10 Pro/Business/Enterprise (Desktops/Laptops)
  • Windows Server 2019 (Servers)
  • MacOS Catalina+ (Desktops/Laptops)
  • Android 8+ (Phones/Tablets)
  • iOS 13+ (Phones/Tablets)
  • Ubuntu Linux Server 18.04, 20.04 (Servers)

Line of Business (LOB)

We offer training and direct support for the following software. Other software we support on a best-effort basis.

  • Logos 9
  • Microsoft Office 2019

Cloud

The following cloud environments are supported for managed services.

  • Microsoft 365 (M365)
  • Microsoft Azure
  • Digital Ocean